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Terms of Service

Last updated: 14 May 2026

Contents

Last Updated: 23 May 2026 Effective Date: Upon publication

These Terms of Service (“Terms”) form a binding agreement between you and PEAKSERVE GLOBAL PRIVATE LIMITED, a company incorporated under the Companies Act, 2013 of India, with its registered office at, 2639/197,Onkar Nagar, Tri Nagar ,Delhi, North West Delhi, India- 110035 (“FootPrints”, “Company”, “we”, “us”, or “our”). These Terms govern your access to and use of the FootPrints mobile applications, the website at https://www.footprints.travel, and all related features and services (the “Services”).

PLEASE READ THESE TERMS CAREFULLY. They contain important provisions affecting your legal rights, including:

  • A binding arbitration agreement and class action waiver applicable to users in the United States (Section 24).
  • Limitations on our liability (Section 20).
  • A time limit for bringing claims (Section 22).
  • Region-specific terms that may apply to you (Annexes A–D).

If you are a consumer resident in the European Union, the United Kingdom, Australia, or another jurisdiction granting you non-waivable statutory rights, Section 26 and the applicable Annex preserve those rights, and any provision in these Terms that would conflict with them does not apply to you.

By installing, accessing, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not install or use the Services.

1Definitions

  • “Account” means the user account you create to access the Services.
  • “AI Features” means features powered by artificial intelligence systems, including itinerary generation, place chat, and recommendations.
  • “Content” means any text, image, video, link, document, comment, or other material made available through the Services.
  • “Pro” or “FootPrints Pro” means our paid subscription tier offering enhanced features.
  • “Services” means the FootPrints app, website, and all related features collectively.
  • “Source Platform” means any third-party platform (such as Instagram, TikTok, or YouTube) from which the Services can ingest publicly available content via user-submitted links.
  • “Travel Wallet” means the feature allowing you to store travel-related documents within the Services.
  • “User Content” means any Content you upload, post, transmit, or otherwise make available through the Services.

2About FootPrints

FootPrints is a travel planning and organisation service. It is a planning tool only. We do not act as a travel agent, tour operator, airline, hotel provider, visa consultant, insurance broker, or transportation provider. We do not make reservations, accept payments for third-party travel, or guarantee the availability, accuracy, or quality of any third-party travel product or service.

Features available through the Services are described on our website and in the app and may change at our discretion. You are responsible for verifying all travel information, including visa requirements, entry restrictions, and provider terms, directly with the relevant authority or provider before making any travel decision.

3Eligibility and Age Requirements

You may use the Services only if:

  • You are at least 13 years of age, or the higher minimum age required by the laws of your country of residence;
  • You have the legal capacity to enter into a binding contract;
  • You are not prohibited from using the Services under applicable export controls or sanctions (see Section 36).

We do not knowingly collect information from, or provide the Services to, children under 13. If we learn that a person under 13 has registered, we will terminate the Account and delete the associated data.

For users between 13 and the age of majority in their jurisdiction, use of the Services may require verifiable parental or guardian consent under applicable law, including the Children’s Online Privacy Protection Act (“COPPA”) in the United States and Article 8 of the General Data Protection Regulation (“GDPR”) in the European Union.

4Accounts

To access certain features you must create an Account. You agree to provide accurate, current, and complete information; maintain the confidentiality of your login credentials; promptly update your information when it changes; notify us immediately at support@footprints.travel of any unauthorised use of your Account; and accept responsibility for all activity that occurs under your Account.

We may suspend or terminate Accounts for violations of these Terms, suspected fraud, or as required by law.

5FootPrints Pro Subscription

Certain features are available only through a paid FootPrints Pro subscription.

5.1 Pricing and Billing

Prices are shown in your local currency where supported and are inclusive or exclusive of applicable taxes (VAT, GST, sales tax) as indicated at checkout. Apple App Store and Google Play Store handle all subscription billing under their own terms. We do not have direct access to your payment instrument.

5.2 Auto-Renewal — Clear and Conspicuous Disclosure

Your FootPrints Pro subscription will automatically renew at the end of each billing period (monthly or annual, as selected) at the then-current rate, unless you cancel before the renewal date. Your payment method will be charged the renewal price within 24 hours of the renewal date. You provide your affirmative consent to this auto-renewal when you complete the purchase.

5.3 Cancellation

You may cancel your subscription at any time through your Apple App Store or Google Play Store account settings. Cancellation takes effect at the end of the current billing period; you retain access to Pro features until that date. Cancellation is at least as easy as enrolment, in line with applicable consumer-protection law, including the United States Federal Trade Commission’s “Click-to-Cancel” rule and Germany’s Kündigungsbutton requirements.

5.4 Price Changes

We may change subscription prices prospectively. We will notify you at least 30 days before the new price applies to your renewal, and you may cancel before the change takes effect.

5.5 Taxes

You are responsible for any taxes, duties, or government fees applicable to your purchase. Where required by law (including EU VAT, Indian GST, or applicable US state sales tax), the applicable tax is added at checkout.

6Free Trials and Promotional Offers

We may offer free trials or promotional pricing. Unless you cancel before the trial ends, your trial automatically converts to a paid subscription at the then-current price, and your payment method will be charged. Where required by law (including the European Union), we will send a reminder before your trial ends. Trial eligibility may be limited to first-time subscribers.

7Refunds, Cancellation, and EU/UK Withdrawal Rights

7.1 General Rule

Subscription fees are non-refundable except where required by law or expressly stated in these Terms.

7.2 EU and UK Right of Withdrawal

If you are a consumer resident in the European Union, the United Kingdom, or another jurisdiction granting a right of withdrawal for digital services, you have 14 calendar days from the date of purchase to withdraw without giving a reason.

However, by starting to use the Services immediately after purchase, you expressly request that performance begin during the withdrawal period and acknowledge that you lose your right of withdrawal once we have begun providing the Services to you. If you have not used the Services during the 14-day period, you may withdraw by emailing *info@footprints.travel.*

7.3 App Store Refunds

Refund requests for purchases made through Apple App Store or Google Play Store are governed by their respective refund policies and must be submitted to them directly.

8Travel Wallet and Document Storage

The Travel Wallet allows you to upload and store documents such as passports, visas, flight tickets, hotel confirmations, insurance documents, and identity documents.

Important disclaimers:

  • The Travel Wallet is a convenience feature, not a primary or guaranteed backup. Always retain original documents and independent copies.
  • We implement industry-standard encryption in transit and at rest, but no system is completely secure. You are solely responsible for the consequences of uploading sensitive documents.
  • We do not guarantee permanent storage. Documents may be deleted in accordance with our retention policy or upon Account termination.
  • The Travel Wallet is optional. You can use the Services without uploading sensitive documents.

By uploading documents, you consent to the processing described in our Privacy Policy. We process this data as a data controller under the GDPR, the CCPA/CPRA, the Indian Digital Personal Data Protection Act 2023, and other applicable laws. Data may be stored on servers located in India, the European Union, the United States, or other regions.

9AI-Generated Recommendations and Place Chat

9.1 Transparency

You are interacting with an artificial intelligence system when you use AI Features, including AI-generated itineraries, place recommendations, and the place chat. This disclosure is provided in accordance with Article 50 of the EU Artificial Intelligence Act and similar transparency obligations elsewhere.

9.2 Accuracy and Reliance

AI outputs may be inaccurate, incomplete, outdated, or biased. AI Features do not constitute, and you must not rely on them for:

  • Visa, immigration, or border-entry decisions;
  • Medical, vaccination, or health advice;
  • Legal, tax, or financial advice;
  • Insurance coverage decisions;
  • Safety or security assessments.

You are solely responsible for verifying all AI-generated information with authoritative sources before acting on it.

9.3 Inputs to AI Features

When you submit prompts, locations, preferences, or other inputs, you grant us a licence to process them as described in our Privacy Policy and Section 11.

10Reel and Social Media Content Ingestion

The Services allow you to submit links to public posts on Source Platforms (such as Instagram, TikTok, and YouTube) to extract mentioned places into your itinerary.

10.1 Your Representations

When you submit a link, you represent and warrant that:

  • The content at the link is publicly accessible and lawful to view;
  • You have the right to submit the link to the Services;
  • Your submission does not violate the terms of service of the Source Platform.

10.2 No Endorsement; No Storage of Underlying Content

We do not store the underlying video, image, or post — only structured information (such as place names and coordinates) derived from publicly available metadata or captions. We do not endorse, verify, or guarantee the accuracy of content on Source Platforms.

10.3 Source Platform Changes

Source Platforms may modify their policies, APIs, or access mechanisms at any time. We may suspend or discontinue ingestion from any Source Platform without notice.

11User Content

11.1 Ownership

You retain ownership of your User Content.

11.2 Licence to Us

You grant us a non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, copy, transmit, process, display, modify for technical purposes (such as resizing or transcoding), and otherwise use your User Content solely to:

  • Operate, maintain, and improve the Services;
  • Display your User Content back to you and to people you choose to share it with;
  • Comply with legal obligations.

11.3 AI Training

We will not use your User Content to train generative AI foundation models without your separate, opt-in consent. Aggregated and anonymised usage data may be used to improve the Services, including AI Features, as described in our Privacy Policy.

11.4 Survival After Deletion

When you delete User Content or your Account, the licence terminates except for (a) backups retained for a reasonable period for disaster recovery, (b) anonymised aggregated data, and (c) data we are required by law to retain.

11.5 Your Representations

You represent and warrant that your User Content:

  • Is yours or you have all necessary rights to make it available;
  • Does not infringe any third-party rights (including intellectual property, privacy, or publicity rights);
  • Does not violate applicable law;
  • Is not malicious, harmful, deceptive, or otherwise prohibited under Section 12.

12Acceptable Use

You agree not to use the Services to:

  1. Upload or transmit Content that infringes intellectual property or other proprietary rights of any party;
  1. Upload or transmit unlawful, threatening, abusive, harassing, defamatory, vulgar, obscene, hateful, discriminatory, or violently graphic Content;
  1. Upload child sexual abuse material (“CSAM”) or any Content that exploits or endangers minors — such material will be reported to law enforcement and the National Center for Missing & Exploited Children (NCMEC) or the relevant national hotline;
  1. Promote, facilitate, or incite terrorism, violent extremism, or organised criminal activity;
  1. Impersonate any person or entity or misrepresent your affiliation with a person or entity;
  1. Solicit personal information from anyone under 13;
  1. Harvest email addresses or other contact information of users;
  1. Send spam, chain letters, pyramid schemes, or unsolicited commercial communications;
  1. Upload viruses, malware, or any code designed to interfere with the Services;
  1. Reverse engineer, decompile, or attempt to derive the source code of the Services, except to the extent expressly permitted by applicable law;
  1. Scrape, crawl, or use automated means to access the Services without our written permission;
  1. Circumvent rate limits, access controls, geographic restrictions, or content protections, or attempt to evade enforcement of these Terms (this does not prohibit ordinary use of virtual private networks for privacy);
  1. Use the Services to develop or train a competing product or service, or to extract data for that purpose;
  1. Violate any applicable law, regulation, or third-party right;
  1. Use the Services in any manner that could disable, overburden, damage, or impair them.

We may investigate suspected violations and remove Content, suspend Accounts, or report users to authorities at our sole discretion.

13Reporting Illegal Content — EU Digital Services Act Notice-and-Action

If you become aware of Content on the Services that you believe is illegal under EU or member-state law, you may submit a notice to *info@footprints.travel* including:

  • A sufficiently substantiated explanation of why you consider the Content illegal;
  • A clear indication of the exact electronic location of the Content (URL or in-app location);
  • Your name and contact details (except for Content involving offences related to the sexual abuse of minors, where anonymity is permitted);
  • A statement made in good faith that the information in the notice is accurate.

We will acknowledge receipt promptly, assess the notice without undue delay in a diligent, non-arbitrary, and objective manner, notify you and the affected user of our decision and the reasoning, and provide information about available redress mechanisms.

This procedure complies with Article 16 of Regulation (EU) 2022/2065 (Digital Services Act). Our single point of contact for EU authorities and users in respect of the DSA is info@footprints.travel (working language: English).

14Copyright and Intellectual Property Complaints

14.1 Designated Contact

To report copyright infringement, contact our designated agent at *info@footprints.travel*

14.2 Notice Requirements

Your notice should include:

  • Identification of the copyrighted work claimed to be infringed;
  • Identification of the allegedly infringing material with sufficient information to locate it (URL or in-app location);
  • Proof of your ownership of, or authority to act on behalf of the owner of, the copyrighted work;
  • A statement of good-faith belief that the use is not authorised by the rightsholder, its agent, or the law;
  • Your contact information (name, address, telephone, email);
  • A statement, under penalty of perjury, that the information in the notice is accurate;
  • For notices under the Indian Copyright Act 1957: an undertaking that you will file a lawsuit against the alleged infringer in a competent court and provide us with the court order within 21 days of the notice.

14.3 Our Response

Upon receipt of a valid notice, we will remove or disable access to the allegedly infringing material within 36 hours as required by Indian law, and notify the affected user. If we do not receive the required court order within 21 days, we may restore the Content.

14.4 Counter-Notice

If your Content was removed and you believe it was a mistake or misidentification, you may submit a counter-notice including:

  • Your physical or electronic signature;
  • Identification of the removed Content and its prior location;
  • A statement under penalty of perjury that the removal was the result of mistake or misidentification;
  • Your name, address, telephone, and email;
  • Your consent to the jurisdiction of the courts of your country of residence (or, for US users, the federal court for the district in which you reside) and acceptance of service from the complaining party.

We may restore the Content within 10–14 business days unless the complaining party initiates legal action.

14.5 Repeat Infringer Policy

We will terminate, in appropriate circumstances, the Accounts of users who are repeat infringers.

15Intellectual Property

All rights in the Services — including software, designs, branding, trademarks, and content we provide — are owned by or licensed to us. Except as expressly authorised, you may not copy, modify, distribute, or create derivative works of the Services. The “FootPrints” name and logo are our trademarks; you may not use them without our prior written consent.

16Third-Party Services

The Services may integrate with or link to services operated by third parties (including Apple, Google, Instagram, TikTok, YouTube, Google Maps, payment processors, and others). Your use of those services is governed by their own terms and privacy policies. We do not control and are not responsible for third-party services.

The Services use Google Maps APIs. By using the Services, you agree to be bound by the Google Maps Platform Terms of Service and the Google Privacy Policy.

17Service Availability

We may modify, suspend, or discontinue any feature of the Services at any time. We aim to provide reliable Services but do not guarantee uninterrupted or error-free operation. For paying subscribers, we will use commercially reasonable efforts to restore Pro features promptly in the event of an outage.

18Termination

You may stop using the Services at any time and delete your Account through the in-app settings. We may suspend or terminate your Account if you materially breach these Terms, if we suspect fraudulent, abusive, or illegal activity, if we are required to do so by law, or if we discontinue the Services or affected features.

We will provide reasonable notice where practicable. Upon termination, your right to use the Services ends; provisions intended to survive (including Sections 11.4, 15, 19–24, and the dispute resolution and governing law sections) will survive.

19Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” To the maximum extent permitted by applicable law, we disclaim all warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and uninterrupted operation.

Nothing in this Section limits warranties or rights that cannot be excluded under applicable consumer-protection law. See Section 26 and the applicable Annex for jurisdiction-specific rights.

20Limitation of Liability

To the fullest extent permitted by applicable law:

(a) We will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including loss of profits, goodwill, data, or business — arising from your use of the Services, even if advised of the possibility of such damages.

(b) Our aggregate liability to you for all claims arising from or relating to the Services in any 12-month period will not exceed the greater of (i) the amount you paid us in the 12 months preceding the claim, or (ii) USD 100 (approximately INR 8,300).

The above limitations do not apply to:

  • Liability for death or personal injury caused by our negligence;
  • Liability for fraud or fraudulent misrepresentation;
  • Liability for gross negligence or wilful misconduct;
  • Any liability that cannot be limited or excluded under applicable consumer-protection law (see Section 26 and the applicable Annex).

21Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless PEAKSERVE GLOBAL PRIVATE LIMITED and its officers, employees, and agents from claims, damages, losses, and reasonable legal fees arising from your User Content, your breach of these Terms, or your violation of any law or third-party right.

This Section does not apply to claims arising from our own wilful misconduct or gross negligence, and does not apply to consumers to the extent prohibited by applicable consumer-protection law.

22Time Limit for Bringing Claims

Any claim arising from your use of the Services must be brought within one (1) year after the cause of action accrues, except where applicable law (including non-waivable consumer-protection law) requires a longer period.

23Pre-Action Dispute Resolution

Before initiating any legal action or arbitration, we both agree to attempt to resolve the dispute informally:

  1. You will send a written Notice of Dispute to info@footprints.travel describing the claim and the relief sought.
  1. We will respond within 30 days.
  1. If the dispute is not resolved within 60 days of our receipt of the Notice, either party may proceed to arbitration (where applicable) or to court.

24Binding Arbitration and Class Action Waiver — United States Users Only

THIS SECTION APPLIES ONLY TO USERS RESIDING IN THE UNITED STATES. It does not apply to consumers in the European Union, the United Kingdom, Australia, or other jurisdictions where consumer arbitration is restricted or unenforceable as a matter of law.

24.1 Agreement to Arbitrate

You and we agree that any dispute, claim, or controversy arising from or relating to the Services or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, except that you may bring an individual claim in small claims court if eligible. The arbitration will be governed by the Federal Arbitration Act.

24.2 Class Action Waiver

YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. Claims may only be brought on an individual basis. If a court finds this class action waiver unenforceable, the entire arbitration agreement in this Section 24 is null and void, except for the public-injunctive-relief carve-out.

24.3 Procedure

  • Arbitration will be conducted in the county where you reside, unless you and we agree otherwise. Claims for USD 25,000 or less may be conducted by telephone, video, or document submission at your choice.
  • We will pay AAA filing fees in excess of the cost of a court filing for claims of USD 10,000 or less.
  • The arbitrator may award only individual relief.

24.4 30-Day Right to Opt Out

You may opt out of this arbitration agreement by emailing info@footprints.travel within 30 days of first accepting these Terms, stating your name, address, and clear intent to opt out. Opting out does not affect any other part of these Terms.

24.5 Survival; Severability

This Section 24 survives termination. If any part of it (other than the class action waiver) is held unenforceable, the remainder will be enforced.

25Governing Law and Jurisdiction

25.1 Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-law rules.

25.2 Jurisdiction (Default)

Subject to Sections 24, 25.3, and 26, the courts of New Delhi, India have exclusive jurisdiction over any dispute arising from these Terms.

25.3 Consumer Forum Rights (EU, UK, and Other Protected Jurisdictions)

If you are a consumer resident in the European Union, the United Kingdom, Australia, or another jurisdiction where mandatory consumer-protection law gives you the right to bring proceedings in your local courts, that right is preserved. We will bring proceedings against you, and you may bring proceedings against us, only in the courts of your country of habitual residence.

26Consumer Rights — Mandatory Protections

Nothing in these Terms limits, excludes, or modifies any non-waivable statutory right you may have under applicable consumer-protection law, including:

  • The EU Consumer Rights Directive (2011/83/EU) and Unfair Contract Terms Directive (93/13/EEC);
  • The UK Consumer Rights Act 2015;
  • The Australian Consumer Law (Competition and Consumer Act 2010, Schedule 2);
  • The California Consumer Privacy Act / Privacy Rights Act (CCPA/CPRA) and California Automatic Renewal Law;
  • The Consumer Protection Act, 2019 (India);
  • The Lei Geral de Proteção de Dados (Brazil — LGPD);
  • Equivalent laws in your jurisdiction.

See the applicable Annex for jurisdiction-specific information.

27EU Online Dispute Resolution

If you are a consumer resident in the European Union, you may submit a complaint via the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. Our email address for ODR purposes is info@footprints.travel. We are not obliged to participate in ODR proceedings but may choose to do so.

28Changes to These Terms

We may update these Terms from time to time. Where the changes are material, we will notify you by email or in-app notice at least 30 days before they take effect, except where a shorter notice period is required by law. Your continued use of the Services after the effective date constitutes acceptance. If you do not agree, you must stop using the Services.

29Notices

We may send you notices by email to the address associated with your Account, by in-app notification, or by other reasonable means. You may send us notices to info@footprints.travel or by post to our registered office.

30Electronic Communications

You consent to receive electronic communications from us. Electronic communications satisfy any legal requirement that communications be in writing.

31Force Majeure

Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including: natural disasters (earthquake, flood, fire, storm); war, terrorism, riots, or civil disturbance; government actions, embargoes, or sanctions; pandemics or epidemics; labour disputes; power or telecommunications outages; internet or cloud-service disruptions; cyberattacks; or acts or omissions of third-party providers.

32Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of assets, on notice to you.

33Severability

If any provision of these Terms is found to be invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

34Entire Agreement

These Terms, together with the Privacy Policy and any policies referenced herein, constitute the entire agreement between you and us regarding the Services, and supersede any prior agreements. Section headings are for convenience only and do not affect interpretation.

35Apple App Store Additional Terms

If you download the FootPrints app from the Apple App Store, the following additional terms apply, and you acknowledge that:

  • These Terms are between you and PEAKSERVE GLOBAL PRIVATE LIMITED only, not with Apple Inc.;
  • We — not Apple — are solely responsible for the FootPrints app and its content;
  • Apple has no obligation to provide any maintenance or support services for the app;
  • In the event of any failure of the app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you (if any). To the maximum extent permitted by law, Apple has no other warranty obligation;
  • We — not Apple — are responsible for addressing any user or third-party claims relating to the app, including product liability, legal-compliance, and consumer-protection claims;
  • We — not Apple — are responsible for investigating, defending, settling, and discharging any third-party claim that the app or your possession and use of it infringes intellectual-property rights;
  • You must comply with all applicable third-party agreement terms (for example, your wireless data agreement);
  • Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance, Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you;
  • You represent that you are not located in a country subject to a US Government embargo or designated as “terrorist supporting”, and that you are not on any US Government list of prohibited or restricted parties.

36Google Play Additional Terms

If you download the FootPrints app from the Google Play Store, your use is also subject to the Google Play Terms of Service. We — not Google — are solely responsible for the app and its content. Google has no obligation to provide support or maintenance.

37Export Controls and Sanctions

You represent that you are not located in, under the control of, or a national or resident of any country subject to comprehensive US, EU, UK, or UN sanctions (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine), and that you are not on any restricted-party list maintained by the US Government, the EU, the UK, or the UN.

38Government Restricted Rights

India. If the Services are provided to the Government of India, use, duplication, or disclosure is subject to Rule 144(xi) of the General Financial Rules 2017 governing procurement of software products and services.

United States. If the Services are provided to the US Government, they are provided as “Commercial Items” as defined at 48 C.F.R. § 2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation” as such terms are used in 48 C.F.R. § 12.212 and 48 C.F.R. § 227.7202. Use, modification, reproduction, release, performance, display, or disclosure is governed solely by these Terms.

39Contact Information

PEAKSERVE GLOBAL PRIVATE LIMITED

2639/197, Onkar Nagar, Tri Nagar, Delhi, North West Delhi, India - 110035

General support: support@footprints.travel Legal and complaints: info@footprints.travel DSA point of contact (EU): info@footprints.travel (working language: English) Website: https://www.footprints.travel

If you are a consumer resident in the EU or UK, the following terms supplement and, where inconsistent, prevail over the main Terms:

  1. Withdrawal right. You have 14 days to withdraw from a subscription as described in Section 7.2.
  1. Statutory remedies preserved. Nothing in these Terms limits your rights under the EU Consumer Rights Directive, the Unfair Contract Terms Directive, the UK Consumer Rights Act 2015, or your national implementing legislation.
  1. Forum. You may bring proceedings in the courts of your country of habitual residence. We will only bring proceedings against you in those courts.
  1. Liability. Caps and exclusions do not apply to (a) death or personal injury caused by our negligence, (b) fraud, (c) gross negligence or wilful misconduct, or (d) any liability that cannot be excluded under applicable law.
  1. Online Dispute Resolution. Available at https://ec.europa.eu/consumers/odr.
  1. Digital Services Act. Our notice-and-action procedure is in Section 13. Our single point of contact is info@footprints.travel.
  1. GDPR / UK GDPR. Your data-protection rights — including access, rectification, erasure, portability, restriction, and objection — are described in our Privacy Policy. You have the right to lodge a complaint with your supervisory authority.

If you are a resident of California:

  1. Automatic Renewal Disclosure. Your subscription auto-renews. To cancel, go to your Apple App Store or Google Play account settings — no further action by us is required. Cancellation takes effect at the end of the billing period.
  1. CCPA / CPRA Rights. You have the right to know what personal information we collect; access, correct, and delete it; opt out of “sale” or “sharing”; and limit the use of sensitive personal information. We do not sell your personal information. See our Privacy Policy and submit requests to info@footprints.travel.
  1. Shine the Light. You may request information about disclosures of personal information to third parties for direct marketing once per year.
  1. Complaints. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (800) 952-5210.

If you are a consumer in Australia:

  1. Consumer Guarantees. Our Services come with guarantees under the Australian Consumer Law that cannot be excluded. You are entitled to remedies for major and minor failures.
  1. Liability. Our liability for failure to comply with a consumer guarantee is limited (where the Services are not of a kind ordinarily acquired for personal, domestic, or household use) to re-supply or the cost of re-supply.

If you are a resident of India:

  1. Consumer Protection Act 2019. Your statutory rights apply. The National Consumer Helpline is 1800-11-4000 or https://consumerhelpline.gov.in.
  1. DPDPA 2023. Your rights under the Digital Personal Data Protection Act 2023 are described in our Privacy Policy.
  1. Grievance Officer. The Grievance Officer under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 can be reached at info@footprints.travel within the timelines prescribed by those Rules.